Frequently Asked Questions

COVID-19 Update (we are open as usual)

We are open and processing orders during our usual hours – 9-5 Monday to Friday. We have COVID-19 protective measures in place.

Can you print A4 sewing patterns?

We are able to print A4 sewing patterns. However, it is much easier to have an A1 or A0 size sewing pattern to work from (rather than having to stick all the A4 patterns together!). Most sewing pattern suppliers offer the facility to create a PDF file of the patterns at A1 or A0 size so we recommend that you choose this. All you then need to do is upload the PDF directly to our website.

Please note that we charge by page rather than sewing pattern so please enter the number of printed sides into the price calculator to generate an accurate cost.

Are you able to print acetate for precision engineering projects?

We print acetate for a variety of engineering projects – including construction, watchmaking and model-making. Our high quality printers ensure an accurate result which would be difficult to achieve using home printing equipment. We use clear acetate for these projects.

How do I order non-standard size acetate print?

If you’d like to order a non-standard size acetate print, choose this option from the drop-down menu for each product. Please then type your size requirements into the Notes box on the shopping basket page.

Note that your final charge will not include the price for the non-standard product. We will contact you with the price and issue a separate invoice for this element.

Please do get in touch with us if you’d like to discuss your requirements before placing the order.

How big can I print?

Our biggest size is A0 (841 x 1189mm), but we can print to any length and also produce custom sizes. Please contact us if you need a non-standard format.

We ship by courier for print over 850mm wide. This costs £11 + VAT and is next day delivery.

Which acetate would be the most suitable for my printing?

This is a question we get asked a lot! Here’s a handy guide to help you:

  • Standard acetate – for screenprinting and cyanotype
  • Clear acetate – for displays and overlays (this takes 24 hours to cure so factor in a longer turnaround)
  • Lightbox acetate – for lightbox displays

Black is the only colour which will print opaquely on acetate and for this, you to need to choose the standard acetate. The other colours will have show-through due to the way that the ink binds with the substrate.

Printing on clear acetate produces a stained glass effect for all colours including black.

Please contact us if you would like to discuss your printing requirements in more detail.

How long will it take to receive my order?

We aim to despatch orders by 1st Class post if they are placed before 12 noon. If you supply later than this and need your order urgently then please call us on 01590 462020.

The only exception to the above is the clear acetate which requires at least 24 hours curing time before despatch.

How wide are you able to print posters?

We have several papers with varying widths:

  • 180gsm coated paper is available in widths which include: 609mm (24”), 914mm (36”) and 1067mm (42”
  • 120gsm coated paper is available in the following widths: 609mm (24”), 914mm (36”) and 1118mm (44”)</l
  • 90gsm paper is available in the following widths: 609mm (24”), 914mm (36”) and 1067mm (42”)

Note that we send prints over 850mm wide via next day courier. The cost for this is £11 + VAT.

What type of file do you prefer?

We prefer to receive PDFs or JPEG files, but are able to work with most other formats. Please contact us if you would like to discuss your requirements in more detail.

How do I upload my files?

Once you’ve completed account registration and made your payment, you’ll be prompted to upload your files. Please contact us if you have any queries during this process.

How do I make a payment?

You can pay online via Worldpay or request to pay via invoice at the checkout stage. If you’re an international client who is VAT exempt then please request an invoice.